[TAGUIG CITY, 27 May 2024] — MDI Novare recently hosted a dynamic learning session in partnership with Talkdesk, a global leader in cloud-based contact center software. The event, held at the MDI Corporate Center in BGC Taguig City, brought together key leaders from MDI Novare, including CEO Victor Silvino, as well as the sales and product management teams, for an insightful discussion on enhancing Customer Experience (CX) strategies in the Philippines.
The session also featured executives from Talkdesk, including CEO Tiago Paiva, President and COO Bill Welch, and Asia Pacific & Japan VP Peter Coulson. Attendees engaged in discussions aimed at exploring innovative approaches to elevate CX in the region.
“We are excited about the outcomes of our collaboration with Talkdesk and the insights gained from this learning session,” said Victor Silvino, CEO of MDI Novare. “This event underscores our commitment to delivering exceptional customer experiences and driving innovation in the industry.”
The event highlighted MDI Novare’s dedication to staying at the forefront of technological advancements and delivering world-class solutions to its clients. By partnering with Talkdesk, MDI Novare aims to revolutionize CX strategies in the Philippines, setting new standards for excellence in the industry.
About TalkDesk
Talkdesk is on a mission to rid the world of bad customer experience. With its cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies. Learn more at https://www.talkdesk.com/.
About MDI Novare
Founded in 1988, MDI Novare is a pioneer and champion in the Philippine ICT market. Over the past three decades, MDI Novare has driven digital transformation through custom application development, infrastructure, data analytics, and IT security solutions that meet and exceed business demands. Today, MDI Novare continues its culture of innovation by being at the forefront of major technology trends such as APIs, cloud computing, big data, AI, and automation as we strive to create a positive impact for our people, our clients, our partners, and our communities.